Cardskipper
OGAE Card App (Electronic Membership Card)
OGAE International will only provide you with a membership card via your Primary Club. Non-primary members of OGAE Australia should receive notification from their primary club.
In 2019, OGAE International replaced the previously held physical cards with an electronic phone app (Cardskipper).
The App identifies both your OGAE Australia Membership number and your OGAE International Membership Number for easy reference. As soon as installing the App you will be able to upload your passport style photo, which will be required as your proof of ID when attending OGAE events internationally. Also your OGAE International membership number will be required to purchase tickets at International events and obtain discounts from the Eurovision Shop.
Do I have to install the App?
Even though you may have nominated OGAE Australia as your primary club, the only way OGAE International will recognise your membership is via the App. So in order to receive the full benefits of OGAE International we encourage all primary members to register with the App.
What if I do not own a smart phone?
Registration can also be achieved via your computer/tablet and if needed, you can print your electronic card.
Do I need to register for the App?
OGAE Australia’s policy is to automatically register all primary members to the App as soon as we are able to. So you don’t need to take any further action. Once you are registered you will receive a text or email to activate the App.
Access to the App is only available while a member of OGAE Australia. As your membership expires on the 30th June so will the card. On renewal of your membership, we will update your details and no further action will be required on your part. As we submit details to OGAE International regarding renewals once a month, it may be a few weeks before you see your card renew in the app.
How do I setup the app?
You can find instructions on how to install and setup the app on your phone from the instructions provided by OGAE International here
I’m having technicial difficulties
If you have having technicial difficulties, please send an email to info at escfan.com.au with any error messages (screenshots if possible) and we’ll do our best to assist. Please do not contact Cardskipper as they cannot assist with any support queries and will simply redirect them to us.
FAQ
How do I sign up for the Cardskipper app?
When you become a member of OGAE Australia, you will receive an email from Cardskipper which will include your member code, birth date and mobile number we have on record. All of these details are required to sign up for an account. Follow the prompts and be sure to keep your email address and password on record in case you move phones.
Note: We provide information to OGAE International once a month regarding new members to be inserted into Cardskipper. You may not receive an email from Cardskipper for at least one month after you have commenced your membership with us.
I’ve signed up to the Cardskipper app on a previous phone and I don’t know how to get back in.
You will have valid account details with Cardskipper provided you are still a paying member. It is recommended you utilise the Forgot password function on the website. If you are still having problems, please email info at escfan.com.au and we will contact OGAE International for assistance.
Note: The email address for this account will be the email address we have on file for you. If this has changed or you no longer have access, please let us know and we will need to pass this information onto OGAE International to rectify. This may take a few weeks.
I was able to access Cardskipper in the past and now my membership card isn’t available/has disappeared.
A quirk of the renewal process is how OGAE International (OGAEI) processes membership renewals. Although OGAE Australia offers 4 months to have your membership renewed, OGAEI only accepts renewals up to three months. What does this mean? This means if you renew in the fourth month of renewals, you will lose your Cardskipper card and number. When we submit details at the end of the month, you will receive a new Cardskipper email and will receive a new Cardskipper card and number.
This process is unfortunate and we are looking into options to resolve this issue.